“Saving the company money in hiring and training is hugely important, but even more important is having a consistent, stable workforce to deliver quality, safe outcomes for our patients.”
Linda McHugh
Chief Experience and People Officer
THE CLIENT
Hackensack Meridian Health (HMH) is a large, integrated health system spanning the state of New Jersey that includes 18 hospitals and over 500 outpatient clinics and physician offices in multi-specialty health and wellness centers — all dedicated to compassionate, collaborative care for patients. With many healthcare workers leaving the field after COVID-19 and strong competition from other large healthcare systems in New Jersey, Hackensack Meridian Health sought new methods for attracting and retaining talent and turned to StandOut powered by ADP® to redefine the team member experience.
BUSINESS CHALLENGES
- Reduce turnover
- Create a workplace culture that transforms healthcare and attract top talent
A CULTURE OF CARING
In 2022, HMH partnered with StandOut powered by ADP to incorporate a strengths-based approach, giving team leaders the tools to increase personalized, meaningful and consistent attention to strengthen and increase team member engagement.
INCREASED ENGAGEMENT DELIVERS HEALTHY RESULTS
External research shows that increased attention drives employee engagement, but since implementing StandOut, HMH has been able to use its own data, leader by leader, site by site, organization-wide to show that when leaders are consistently providing meaningful recognition, involving team members in decisions and checking in, their teams are more engaged. And, the data is consistent, regardless of what part of the organization it represents.
- To date, 89% of HMH team members have completed the StandOut strengths assessment HMH saw a 19% overall increase in team member engagement
- Meaningful attention has strengthened engagement to the extent that engaged team members are six times more likely to consider HMH to be a Great Place to Work
- In 2024, HMH earned a spot on the Fortune Best Workplaces In Healthcare and Fortune Best Workplaces For Women lists. In 2025, HMH received additional recognition on the Fortune 100 Best Companies To Work For list.
- HMH now outperforms 90th percentile benchmark for employee engagement in the healthcare industry
- From 2022 to 2024, HMH’s turnover has decreased by 25% to under 10% in 2024, based on multiple initiatives, including StandOut
With the help of StandOut, Hackensack Meridian Health is creating a culture of care built on strengths. Team leaders now have the tools to increase personalized, meaningful and consistent attention to strengthen and increase team member engagement.