Changing Culture at WaFd Bank
The Client: WaFd Bank, now the second-largest bank headquartered in the Pacific Northwest. The Challenge: Changing Culture at WaFd Bank We needed to get people to lean into the purpose…
Performance Pulse Generating Reliable Performance Ratings
Performance management systems are built to generate reliable data from which the organization can make informed decisions about how to pay, promote, train and deploy each team member. They fail…
Engagement Pulse: Team Leader Effectiveness Through the Eyes of Employees
In the next decade, the biggest challenge facing HR professionals will be “retaining and optimizing human capital” (SHRM, 2012). The Engagement Pulse survey is constructed deliberately to measure the conditions…
Check-in Conversations Make Sense
We’ve long known the power of conversation — especially positive conversation. As humans, we crave attention, and conversations are one of the primary attention vehicles. This is true throughout all…
3 Factors for Improving Employee Engagement
The problem in talent today is that we don’t focus on engagement where engagement lives: on teams and with team leaders. We’ve been so focused on managing talent that we…
Quantifying Engagement at Tierra del Sol
“For the first time in our history, front line managers have direct daily access to the unique strengths of each of their team members, which gives them immediate opportunities to…